Shipping policy
Thank you for shopping with Roseveiritual.
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our store.
Order Processing
Orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays. During busy periods, processing times may be slightly longer.
Shipping Times
Estimated delivery times vary depending on your location and the supplier/warehouse used for your order.
Estimated delivery times:
Portugal: 7–15 business days
Europe: 7–15 business days
United States / Canada: 10–20 business days
Please note that these are estimated delivery times and are not guaranteed. Delays may happen due to customs, courier issues, high order volume, holidays, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout.
We may offer free shipping promotions from time to time. If free shipping is available, it will be shown during checkout.
Order Tracking
Once your order has shipped, you may receive a tracking number by email.
Tracking information may take a few days to update after the order has been shipped.
Multiple Packages
Some products may be shipped separately depending on supplier availability and warehouse location. This means you may receive your items in separate packages and at different times.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
roseveilritual@gmail.com
We will do our best to update the address before the order is processed, but we cannot guarantee changes after the order has been placed.
Customs, Duties, and Taxes
Depending on your country, your order may be subject to customs fees, import duties, VAT, or taxes.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless clearly stated at checkout.
We are not responsible for delays caused by customs procedures.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery window, please contact us at:
roseveilritual@gmail.com
We will help check the status of your order.
Please allow extra time during holidays, sales periods, or international shipping delays.
Contact Us
For questions about shipping, tracking, or delivery, contact us at:
Email: roseveilritual@gmail.com
Store name: Roseveiritual